A report published today by the Independent Chief Inspector of the UK Border Agency has found that there is now a pressing need for a fundamental review of the UK Border Agency’s Command and Control Unit’s (CCU) core role and purpose to ensure that it has the capability to deal effectively with the command and control of a major incident.
The CCU was established in 2006 and is an important national link between the UK Border Agency and a growing number of other agencies, most notably the police service.
As part of a wider inspection into the UK Border Agency’s operations in the North West of England region, the Independent Chief Inspector, John Vine CBE QPM found that the overall purpose of the CCU was unclear. The CCU was unable to accurately measure the demand placed on it and there was limited data analysis in terms of the identification of trends, forecasts and priorities.
While Mr Vine was pleased to find that each critical incident was evaluated, no use was made of this information for the wider benefit of the UK Border Agency. He noted that the CCU had good relations with their stakeholders and that there was good collaborative working with the police.
Mr Vine said, “In the face of increasing demand for CCU’s services from its stakeholders, it is particularly important that the UK Border Agency should develop formal arrangements to manage both the sharing of information with others and ensure its own data quality. This should be underpinned with straightforward but rigorous performance standards.”
Download the full report as a PDF here: